EventVault Terms of Service

Effective Date: August 8, 2026
Last Updated: August 8, 2026

1. Agreement to These Terms

EventVault is owned and operated by Caffeine Group LLC, a California limited liability company.

These Terms of Service ("Terms") are a binding agreement between you and Caffeine Group LLC ("Company," "EventVault," "we," "us," or "our"). They govern your use of eventvault.com, our newsletters, and all related services (the "Services").

By creating an account, purchasing a ticket, submitting content, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Please read Section 19 carefully. It requires most disputes to be resolved through individual binding arbitration and waives your right to participate in a class action. You may opt out within 30 days.

2. Eligibility

You must be at least 18 years old to create an account, make a purchase, or submit content. By using the Services you represent that you are 18 or older and have the legal capacity to enter into this agreement.

Registering a minor. Some events on the Services are youth programs. Only a parent or legal guardian aged 18 or older may register a person under 18, using their own account. By registering a minor you represent that you are that person's parent or legal guardian and that you have authority to consent on their behalf.

We do not permit anyone under 18 to create an account. If we learn that an account belongs to a minor, we will close it.

3. What EventVault Is — and What It Is Not

EventVault is an information and media platform. We compile, publish, and organize information about events, venues, performers, and organizers, and we publish editorial content about them.

We are not the organizer, producer, promoter, or host of the events listed on the Services, except where we expressly identify ourselves as such. We do not control events, venues, or organizers, and we are not responsible for them.

Specifically, you understand and agree that:

Event information may be inaccurate, incomplete, or out of date. Dates change, events are cancelled, venues move, prices change, and organizers make mistakes. Always confirm details directly with the organizer or venue before traveling to or paying for an event. We make no guarantee that any listing is accurate or current.
We do not endorse, vet, verify, screen, or guarantee any event, organizer, venue, performer, or advertiser listed on the Services, or the safety, quality, legality, or suitability of any of them.
Your attendance at any event is at your own risk, and any dispute about an event is between you and the organizer or venue.
Inclusion of an event is not a recommendation, and the order in which events appear does not imply endorsement.

4. Your Account

You are responsible for keeping your password confidential and for all activity under your account. Provide accurate information and keep it current. Notify us immediately at security@eventvault.com if you suspect unauthorized access.

You may close your account at any time. We may suspend or terminate your account, with or without notice, if you violate these Terms, if we reasonably believe your conduct creates legal risk or harm to others, or if we discontinue the Services.

5. Content You Submit

5.1 You keep ownership; you give us a license

You retain ownership of everything you submit — photographs, video, event listings, reviews, comments, profile text, and anything else ("Your Content").

By submitting Your Content, you grant Caffeine Group LLC a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for formatting, cropping, and technical purposes), publish, publicly display, publicly perform, and distribute Your Content in connection with operating, providing, and promoting the Services and any successor service. This license continues for as long as Your Content remains on the Services, and survives afterward only to the extent necessary for backups, archival copies, and content others have already shared.

We will not use Your Content in a paid advertisement or sponsored placement, or in any way that implies you endorse a sponsor, without asking you separately.

You may delete Your Content at any time. Deletion removes it from public display; copies may persist in backups for a limited period, and we cannot recall content others have already downloaded or shared.

5.2 What you promise about Your Content

By submitting Your Content, you represent and warrant that:

You own it, or you have all rights and licenses necessary to grant the license above. A photograph you found online, downloaded from social media, or received from someone else is not yours to license.
You have obtained all necessary releases from every identifiable person appearing in Your Content, and — for any person under 18 — the written consent of that person's parent or legal guardian.
Your Content does not infringe any copyright, trademark, trade secret, right of publicity, privacy right, or other right of any person.
Your Content is not defamatory, harassing, threatening, obscene, hateful, or unlawful.
Your Content does not contain malware, spam, or deceptive material.
Your Content complies with our Community Guidelines and with all applicable laws.

5.3 Indemnity for Your Content

You agree to indemnify, defend, and hold harmless Caffeine Group LLC from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of Your Content, your breach of the representations in Section 5.2, or your violation of any third party's rights.

5.4 Our discretion

We may — but have no obligation to — review, edit, refuse, remove, or restrict any content, for any reason or no reason, at our sole discretion. We are not obligated to monitor content, and we do not represent that we do. Nothing in these Terms creates any duty to review, verify, or fact-check any listing or submission.

5.5 Photographs of people, and removal requests

If you submit a photograph or video containing an identifiable person, you represent that you have any consent required to publish it — and for any person under 18, the consent of that person's parent or legal guardian.

Anyone may request removal of a photograph in which they are identifiable, and any parent or legal guardian may request removal of an image of their child. Email privacy@eventvault.com with a link to the image. We remove images of minors within 48 hours, and no reason is required. We review all other removal requests promptly and in good faith.

We do not use images of identifiable minors in advertising, in sponsored placements, or to promote EventVault, and we do not perform facial recognition or automatic tagging on any image.

5.6 Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation or compensation to you. Please don't send us anything you consider confidential.

6. Our Content

Except for Your Content and content owned by third parties, everything on the Services — including editorial articles, the EventVault name and logo, our software, our design, our photographs, and the selection, arrangement, and organization of the Services — is owned by Caffeine Group LLC or its licensors and protected by copyright, trademark, and other laws.

EVENTVAULT® is a registered trademark of Benjamin Hyatt (U.S. Reg. No. 7750044), used by Caffeine Group LLC under license. You may not use our name, logo, or trademarks without our prior written permission.

Factual event information — event names, dates, times, venues, and prices — is factual data. You may reference it. You may not, however:

Copy, scrape, crawl, harvest, or systematically extract content or data from the Services by any automated means without our prior written permission;
Reproduce our editorial content, article text, event descriptions written by us, curated collections, or photographs;
Circumvent, disable, or interfere with any rate limit, access control, or security feature of the Services;
Use the Services or any content from them to train a machine learning or artificial intelligence model without our prior written permission;
Frame, mirror, or republish the Services or any substantial portion of them.

7. Acceptable Use

You agree not to:

Violate any law or regulation, or infringe anyone's rights
Impersonate any person or misrepresent your affiliation
Post false, fraudulent, or deliberately misleading event listings
Post fake reviews, or solicit or incentivize reviews conditioned on expressing a particular opinion
Harass, threaten, stalk, or abuse anyone
Upload malware or attempt to gain unauthorized access to the Services or any account
Interfere with, overload, or disrupt the Services or their infrastructure
Use the Services to send spam or unsolicited commercial messages
Collect or harvest personal information about other users
Use automated tools to purchase tickets, or circumvent any ticket purchasing limit or security measure (this is also a violation of federal law under the BOTS Act, 15 U.S.C. § 45c)
Resell tickets in violation of applicable law or the organizer's terms
Use the Services for any commercial purpose we have not authorized

8. Copyright — DMCA Notice and Takedown

We respect intellectual property rights and respond to valid notices of claimed infringement under the Digital Millennium Copyright Act.

8.1 Our Designated Agent

DMCA Designated Agent
Copyright Agent
Caffeine Group LLC
1470 East Valley Rd # 50131
Santa Barbara, CA 93108
Email: dmca@caffeinegroup.com
Phone: (805) 699-5425

Caffeine Group LLC is the service provider for EventVault and EventVault.com, along with its other publications and properties. This agent is registered with the U.S. Copyright Office, registration number DMCA-1077773, effective August 7, 2026.

8.2 Submitting a notice

A valid notice must include:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material claimed to be infringing, with enough information for us to locate it (a direct URL is best);
Your name, address, telephone number, and email address;
A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Before sending a notice, you must consider whether the use is a fair use. Knowingly and materially misrepresenting that material is infringing subjects you to liability for damages, including costs and attorneys' fees, under 17 U.S.C. § 512(f).

8.3 Counter-notification

If your content was removed and you believe it was removed in error or by misidentification, you may send a counter-notification containing: your signature; identification of the removed material and its former location; a statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification; and your name, address, telephone number, and a statement consenting to the jurisdiction of the federal district court for your address (or, if outside the United States, the Central District of California) and that you will accept service from the complaining party.

We will forward your counter-notification to the person who sent the original notice and may restore the material in 10 to 14 business days unless we receive notice that they have filed a court action seeking to restrain you.

8.4 Repeat infringer policy

We terminate the accounts of repeat infringers in appropriate circumstances. Our policy: a valid, uncontested takedown against your content is a strike. Two strikes result in a formal warning. Three strikes result in permanent termination of your account and forfeiture of any ability to submit content. We may terminate sooner in cases of blatant or large-scale infringement. Strikes are removed after 24 months.

9. Tickets, Registrations, and Payments

9.1 We are a sales channel, not the organizer

Where EventVault facilitates ticket sales or registrations, we act as a limited agent of the event organizer for the purpose of processing the transaction. The contract for admission is between you and the organizer. The organizer sets prices, capacity, entry requirements, age restrictions, and refund policy.

9.2 Pricing

All ticket prices are displayed inclusive of all mandatory fees and charges before you begin checkout, excluding only government-imposed taxes and optional charges you select. The total amount you will pay is shown before you enter payment information.

9.3 Refunds and cancellations

All sales are final unless the organizer's stated refund policy provides otherwise, or unless the event is cancelled.
If an event is cancelled, refunds are the responsibility of the organizer. We will assist in processing a refund of amounts we actually collected and still hold, but we do not guarantee refunds and we are not liable for an organizer's failure to refund.
If an event is postponed, rescheduled, or materially changed, the organizer's policy governs. Tickets are generally honored for the rescheduled date.
Service fees are non-refundable except where the law requires otherwise.
The organizer's refund policy is disclosed on the event page before you complete your purchase. Read it.

9.4 Payment processing

Payments are processed by Stripe. Your use of payment services is subject to Stripe's terms. We do not store your full payment card number. You represent that you are authorized to use the payment method you provide.

9.5 Chargebacks

If you have a problem with an order, contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of your account.

10. Sponsored Content and Advertising

The Services contain advertising, sponsored placements, and paid promotional content. We label paid content clearly as "Sponsored" or "Advertisement."

Sponsorship does not confer any right to review, approve, or influence our editorial content. Our editorial coverage decisions are made independently of our advertising relationships.

We may earn a commission when you purchase tickets through links on the Services. Where we do, we disclose it.

11. Promotions, Sweepstakes, and Giveaways

Any sweepstakes, contest, or giveaway we run is governed by its own Official Rules, which are posted and accessible before entry and which control in the event of any conflict with these Terms.

No purchase is necessary to enter or win any sweepstakes we run. A purchase or subscription will not improve your chances of winning. Entry is limited to legal residents of the United States aged 18 or older, and is void where prohibited.

Our promotions are not sponsored, endorsed, or administered by, or associated with, Meta, Instagram, TikTok, YouTube, or any other platform on which they may be announced.

12. Third-Party Content, Links, and Services

The Services display content from and link to third parties — organizers, venues, ticketing platforms, and embedded video from services such as YouTube and TikTok. We do not control and are not responsible for third-party content, sites, or services, and inclusion of a link is not an endorsement. Your dealings with third parties are solely between you and them.

13. Corrections

We publish corrections. If you believe we have published something factually inaccurate about you or your organization, tell us promptly at corrections@eventvault.com, identifying the specific statement and explaining why it is inaccurate. We review every correction request and publish corrections conspicuously when warranted.

14. Changes to the Services

We may change, suspend, or discontinue any part of the Services at any time. We are not liable to you or anyone else for doing so.

15. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, Caffeine Group LLC disclaims all warranties, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that: the Services will be uninterrupted, secure, or error-free; that event information is accurate, complete, or current; that any event will occur as described or at all; that defects will be corrected; or that the Services are free of harmful components.

You assume all risk arising from your use of the Services and from attending any event listed on them.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CAFFEINE GROUP LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, arising out of or relating to these Terms or the Services, whether based in contract, tort, strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

OUR TOTAL AGGREGATE LIABILITY arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total amount you paid to Caffeine Group LLC in the twelve months preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).

We are not liable for: the acts or omissions of any event organizer, venue, performer, advertiser, or other user; the cancellation, postponement, or alteration of any event; injuries or losses sustained at any event; the accuracy of any event listing; or any third-party content or service.

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited as a matter of law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Caffeine Group LLC and its members, officers, employees, contractors, and agents from and against any claim, demand, action, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your use of the Services; (c) your breach of these Terms; (d) your violation of any law or any third party's rights; or (e) your attendance at or participation in any event.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.

18. Termination

You may stop using the Services at any time. We may suspend or terminate your access at any time, with or without cause and with or without notice.

Sections 5.2, 5.3, 5.6, 6, 8, 15, 16, 17, 19, and 20 survive termination.

19. Dispute Resolution — Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. YOU MAY OPT OUT WITHIN 30 DAYS — SEE SECTION 19.7.

19.1 Informal resolution first

Before starting an arbitration, you agree to try to resolve the dispute informally. Send a written Notice of Dispute to legal@eventvault.com and to our mailing address, describing the dispute and the relief you seek, and including your name, contact information, and the email address associated with your account. We will do the same if we have a dispute with you.

If the dispute is not resolved within 60 days, either party may begin arbitration. This informal process is a condition precedent to arbitration, and the statute of limitations is tolled while it runs. A Notice of Dispute must be individualized: a form notice submitted on behalf of multiple people does not satisfy this section.

19.2 Agreement to arbitrate

Except as provided in Section 19.6, you and Caffeine Group LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration, rather than in court.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (and, where applicable, its Mass Arbitration Supplementary Rules), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this section.

The arbitration will be conducted in Santa Barbara County, California, or, at your election, in the county where you reside, by telephone or videoconference, or on the basis of written submissions. The arbitrator may award any relief a court could award to you individually, and must issue a written decision explaining the basis for the award.

19.3 CLASS ACTION WAIVER

YOU AND CAFFEINE GROUP LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim or a particular request for relief, then that claim or request must be severed and brought in court, and the remainder of this Section 19 continues to apply to all other claims.

19.4 Coordinated or mass filings

If 25 or more demands for arbitration raising substantially similar claims are filed against us by or with the assistance of the same law firm or coordinated counsel within a 90-day period, the following applies, notwithstanding any contrary administrator rule:

The demands will be administered in staged batches of no more than 50 claimants each, plus a final batch of any remainder.
Each batch will be treated as a single consolidated arbitration with one arbitrator, one set of filing fees, and one award, unless the parties agree otherwise.
The parties will select bellwether cases from the first batch — no more than five per side — to be heard first. After the bellwether awards issue, the parties will engage in a good-faith global mediation before further batches proceed.
All applicable limitations periods are tolled for claimants whose demands have not yet been assigned to a batch, so that no one loses rights by waiting.
A court of competent jurisdiction has authority to enforce this subsection, including by enjoining the filing or administration of arbitrations inconsistent with it.

This subsection exists to make large numbers of similar claims resolvable efficiently and fairly. It is not intended to, and does not, prevent anyone from bringing an individual claim.

19.5 Costs

Caffeine Group LLC will pay all arbitration filing, administration, and arbitrator fees for any individual claim seeking less than $10,000, unless the arbitrator determines the claim is frivolous or brought for an improper purpose. For claims of $10,000 or more, fees are allocated under the AAA rules. Each party otherwise bears its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.

19.6 Exceptions

This arbitration agreement does not apply to:

Claims that may be brought in small claims court, so long as the claim remains individual and in that court;
Claims for injunctive or equitable relief for infringement or misuse of intellectual property, which either party may bring in court;
Claims that applicable law does not permit to be arbitrated.

19.7 Right to opt out of arbitration

You may opt out of this arbitration agreement. Send written notice to legal@eventvault.com with the subject "Arbitration Opt-Out," including your name and the email address associated with your account, within 30 days of first accepting these Terms.

Opting out will not affect any other part of these Terms, will not affect your use of the Services in any way, and will not be held against you.

19.8 Changes to this section

If we materially change this Section 19, you may reject the change by sending written notice within 30 days, in which case the version of Section 19 in effect immediately before the change will apply to you.

20. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. For any dispute not subject to arbitration, you and Caffeine Group LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Santa Barbara County, California.

21. General

Entire agreement. These Terms, together with our Privacy Policy, Community Guidelines, Accessibility Statement, and any Official Rules or supplemental terms, are the entire agreement between you and Caffeine Group LLC regarding the Services.

Changes. We may modify these Terms. We will post the updated Terms with a new "Last Updated" date and, for material changes, notify you by email or a prominent notice at least 7 days before they take effect. Your continued use after the effective date means you accept the changes. A change to Section 19 is governed by Section 19.8.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.

Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.

Accessibility. We are committed to making the Services usable by everyone. See our Accessibility Statement, or contact accessibility@eventvault.com if you encounter a barrier — we will work with you to provide the information or complete the transaction another way.

Contact.
Caffeine Group LLC
1470 East Valley Rd # 50131
Santa Barbara, CA 93108
legal@eventvault.com · (805) 699-5425